Bill Pay Support

Bill Pay Support may be contacted by telephone. First, determine the nature of your inquiry and direct your question or issue to the appropriate area:

Questions or issues regarding payment processing:

Payments are processed by Metavante.
Metavante can be contacted directly at (800) 823-7555.
Examples of issues to address with Metavante:

• Questions concerning general to specific Bill Pay processing issues. When contacting Customer Support about a specific payment, please have your confirmation number available.
• Stop payment requests.
• Any transaction that returns a confirmation indicating an unsuccessful status.
• Unable to add an electronic payee due to an unsupported account number format. Be aware that you may use the manual option to set up such a payee, although the payee will be paid by check.

Questions or issues regarding use of Bill Pay or your account:

Contact The Newburyport Bank by phone at (978) 462-3136 .
Examples of issues to address with Newburyport Five Cents Savings Bank:

• Questions on how to use the Bill Pay system.
• Questions about Bill Pay terms and conditions (disclosure).
• To cancel your Bill Pay service.