To our Customers, Directors, 
Corporators, and Employees

It takes more than financial resources to help people on their journeys, support businesses, and grow our communities. It takes an exceptional commitment to those groups, as well as the strength, stability, and independence to make a real and lasting difference.

Growth Goals Surpassed

Today, the parent company of Newburyport Bank is celebrating growth—the growth of our organization and the success of the people, businesses, and communities we’ve served. Our long-term vision coupled with day-to-day effort has resulted in phenomenal growth numbers. We surpassed our goal of $1.5 billion in assets more than one year ahead of our five-year schedule. In addition, we’ve maintained capital ratios above 9  percent while the company doubled in size.    

A Relevant Financial Partner

Impressive as these numbers are, we are most honored by the fact that more people and businesses are taking advantage of the products and services we offer, increasingly putting their trust in our organization, instinctively turning to us when there’s a need, and viewing us as a relevant financial partner.

A Valuable Resource

As a bank that consistently anticipates and meets the expectations of our customers, we have become a valuable resource in our communities. In 2022, Newburyport Bank was named Business of the Year by each of the chambers of commerce in Amesbury, Newburyport, and Salisbury, a distinction that recognizes our ability to serve our customers’ changing needs, to be more accessible, and to meet people where they are on their journeys.

A Community Servant

A true servant of the community, Newburyport Bank donated more than $1,000,000 to charitable causes, including $150,000 to Exeter Hospital for the benefit of their Center for Cancer Care. Through our Spirit of Giving, employees donated their time and money to causes that are dear to them. From building beds to hosting fraud awareness seminars, this bank was out in the community serving, leading, and making a significant and positive impact.

Planning for the Future

True leaders earn trust, demonstrate strong purpose, guide with care and integrity, and are exceptional at translating vision into reality. To ensure the continued strength of our organization, we are always mindful of training, mentoring, and succession planning. We are embracing the journey ahead with an emphasis on leadership development and employee advancement.

The Commitment Continues

Looking ahead, were focused on continuing our commitment, exploring ways to further improve our products and services, staying innovative, researching new ideas, and always striving for excellence. What won't we do? Rest on our achievements. There is still so much more we can do to better the lives of our customers, grow our local businesses, and strengthen our communities.

Milestones

Business Services

When businesses need support, they can find everything they need at Newburyport Bank. Our Commercial Lending team saw a record year in 2022 and reached more than $700 million in loans. The business community is increasingly learning that a better journey for their business starts here—with the local bank that provides market expertise and exceptional personalized service. To address the many and various needs of our customers, we offer several services, including Cash Management, Business Banking, and Corporate Banking.

For Your Convenience: Expanded Hours

While other banks are cutting back hours, were enhancing them. The launch of our live, interactive teller machines (ITMs) is part of our bigger movement to build a bank that works around the needs of our customers, instead of expecting our customers to build their day around us. The ITMs add more convenience and efficiency to banking without losing sight of the personal connection. Our customers can communicate in real-time with a Live Banker, get help with more complex banking needs, receive change of any denomination, and access bankers before, during, and after business hours. In addition, we offer Live Chat through our mobile app and online banking on any device.

Cash Management

We've had great success in scaling growth with our Treasury Management services, which are designed to work in partnership with our Commercial, Retail, and Government and Nonprofit departments. Five years ago, 34 customers were using the online business banking platform; today more than 1,000 use it. These customers use money more efficiently, protect against fraud, and have more control over their finances with products such as:

• Zero Balance Accounts
• Merchant Services
• Positive Pay
• Remote Deposit Capture
• Direct Payroll Deposit
• Wire Transfers
• And more

Its been an exciting, meaningful, and humbling journey to work with a crew of amazing guides who are always seeking to make lives better for everyone. As we look back on our successful year as a bank—and reflect on the culmination of many prosperous years—we are confident that our neighbors, friends, families, local businesses, and communities will have the products, resources, and support needed to ensure continued success and bright futures.

Lloyd L. Hamm, Jr.
President and CEO

Foundational Investments

Business Banking Team

LEFT TO RIGHT // Lindsay St. Pierre, Assistant Vice President, Business Banking Officer, Stephanie Santos, Vice President, Business Banking Manager, Amanda Kelcourse, Assistant Vice President, Business Banking Officer, Kelly Hutchinson, Vice President, Business Banking Officer

Express Loan

Any business owner knows that the speed at which they can secure a loan can make all the difference in seizing an opportunity or minimizing loss. To that end, we implemented Express Loan, an online loan application system for our business community. Express Loan makes it easy for businesses to apply for any product, anywhere, anytime—and enjoy fast decisions, closings, and funding from Newburyport Bank’s team of qualified professionals. 

Interactive Teller Machine (ITM)

People increasingly expect more efficiency and convenience from their bank. Our ITMs are an answer to that expectation. This is where technology and personal interaction come together to provide a new way for our bank to meet our customers when they need us before, during, and after business hours.

SavvyMoney Initiatives

A strong credit score is integral to financial health and reflects a person’s financial history. This innovative credit score tool allows customers to monitor their credit score, credit report, and other financial data through a customized dashboard on their mobile app and online banking. This valuable information provides customers with a deep understanding of the key factors that impact a credit score, which influences their ability to qualify for loans and get better interest rates when borrowing. 

This tool makes it easy for our customers to make routine credit checks, monitor credit reports, detect potential fraud, take measures to improve their score, and even be matched with loan products that correspond to their credit history. With regular financial maintenance, our customers are poised for financial wellness and growth. 

Mobile App

Many of our customers choose to do most banking from their phone while they’re on the go. Frequently, customers use our mobile app to deposit checks, apply for loans, pay bills, transfer money, and chat with our Live Bankers. We constantly strive to enhance our banking experience for our customers, which is why we’ve upgraded the look and feel of the mobile app. This enhancement provides a more intuitive banking experience. It’s all part of our continuing commitment to accommodate the needs of our customers and to improve their banking experience, whether they join us in person or online.

Strategic Planning

 

 

Strategic Planning

We're ahead of the Strategic Plan that was built in 2021 for 2022-2024. At more than one year ahead of our three-year plan, we’ve surpassed our goal of $1.5 billion in assets. In addition, we’ve maintained capital ratios above 9 percent while the company doubled in size. At our strategic planning session, we outlined our goals for the next three years. They are as impressive, as they are attainable. This organization is well positioned to continue to serve, lead, guide, and journey in ways that are supportive, groundbreaking, resourceful, and ingenious. Our commitment to have a major impact on the success of our customers and communities was put into motion years ago—and it grows stronger, fueled by its own momentum.