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Assistant Branch Manager

Home Practice Opportunities Assistant Branch Manager

Career Details

Full-Time Dover, NH Posted on 4/16/2019

We're Growing! Due to our continuing success, we are currently recruiting for the following position:


  Assistant Branch Manager- Portsmouth & Amesbury


Essential Duties and Responsibilities include the following; 

• Demonstrates understanding of and commitment to the bank’s ongoing mission, vision and core values. 

• Consistently provides superior, professional service to all customers and coaches to ensure that all Branch employees provide the same. 

• Assists Branch Manager in supervising and motivating employees to ensure professional and efficient/effective operation of the branch.

• Approves policy exceptions and override transactions, and responds to customer complaints effectively, professionally and in a timely manner.

• Assists tellers with unusual transactions and in finding errors and outages. Documents, monitors and reports teller outages, check corrections, timecards for each employee.

• Identifies and participates in community projects and/or community organizations. Takes an active leadership role in these organizations and sets the example for staff with community involvement and volunteerism.

• Performs and assigns daily duties, including night deposit access, ATM settlement and maintenance, branch check scanning and opening/closing of the branch facility.

• Carries out miscellaneous transactions, including but not limited to - managing branch cash flow and vault security, opens collateral loans and responds to mortgage inquiries, places stop payments, balances and alarms vault and prepares CTRs and SARs.

• Promotes the Bank’s services and looks for opportunities to expand customer relationships, and works closely with branch staff to coach to the same business development focus. 

• Participates in all bank wide and departmental incentive programs and business development initiatives, promotes products and services to create customer awareness and acquire new customers.

• Provides Customer Service support by performing a wide variety of customer service duties including, but not limited to:
a. opening/closing and maintaining all deposit accounts
b. introducing all online services to customers
c. setting up credentials to Online Banking and guiding customers through login process
d. answering all customer service calls in a timely and professional manner
e. responding to all customer service email inquiries
f. collecting all relevant customer information to resolve customer issues

• Demonstrates understanding and compliance with Bank policies and procedures as well as regulatory guidelines as applicable to the position. 

• Each employee is responsible and accountable for actively engaging and participating in the bank’s ongoing coaching process, on a minimum of a quarterly basis, through participation in one on one coaching sessions, touch-points, and monthly staff. 

• Each management team member is responsible and accountable for actively leading and conducting regular, ongoing coaching sessions with their teams and individual team members on a minimum of a quarterly basis. Each manager is expected to use a variety of touch points; including documented quarterly action planning, routine touch-bases, and on-the-spot coaching. It is also expected that each manager hold a monthly team meeting to facilitate group engagement and to create alignment with organizational objectives

• Works with other employees of the department & organization as a positive, enthusiastic and proactive team member. 

• Performs additional duties as requested or assigned.

• Possesses a minimum of high school diploma with a minimum of 5+ years increasingly responsible customer service/supervisory experience within a banking/retail environment. A minimum of 2 years bank teller experience is extremely helpful.
• General knowledge of teller and customer service roles within the Branch and willingness to acquire/develop managerial, business development, customer service and staff management skills. 
• Proven ability to perform multiple tasks, prioritize duties and delegate responsibilities effectively.
• Experience and comfort level with Microsoft applications, on-line banking products and services, Outlook in addition to demonstrated aptitude for math and working with numbers required. 
• Customer service, written and verbal communication, organizational and interpersonal skills required. Ability to work as an effective team member and team leader required. 
• Ability and willingness to work extended hours (nights/weekends) is required. 

Member FDIC Member DIF EOE/Disabilities/Veterans Equal Housing Lender 
Bank NMLS#413282