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Career Details

Full Time Salisbury, MA Posted on 1/19/2021

We have a new opportunity based in our Salisbury, MA location for an experienced:
BRANCH BUSINESS DEVELOPMENT MANAGER
Summary: Leads and directs all branch bank activities including customer service and business development activities, facilities management, and staff coaching and supervision. Works closely with Branch Operations Manager for overall supervision of assigned branch (es). Delegates and directs workflow to provide optimum service while managing appropriate staffing levels and minimizing overtime. Professionally interacts with new and existing customers with respect to establishing or maintaining all types of bank services, accounts, and loans both inside and outside of the bank. Organizes and manages the branch to meet short and long-term, strategic business development, deposit growth, and marketing goals. Actively promotes the image of the bank in the community and works to expand on relationships with new and existing customers to develop new business and works closely with staff to train and coach to do the same. May perform management responsibilities for multiple branch locations.
Duties and Responsibilities include the following; however other duties may be assigned as dictated by business need:
1. Conduct daily business development activities with new and existing customers.
2. Works closely with and assist all lines of business to develop partnerships with Commercial Lenders, Branch Business Development Managers, and Residential Lending and Treasury Management representatives to fulfill the needs of business and consumer clients.
3. Meets and/or exceeds sales revenue goals in alignment with the monthly retail production goals.
4. Consistently provides superior, professional service to all new and existing customers and ensures that staff members provide the same. Trains and coaches staff members; assesses and monitors branch financial and service performance to support business goals and bank strategic plan.
5. Working closely with Branch Operations Manager, manages, motivates, and coaches branch staff to ensure efficient operation of the Branch.
6. Functions in a leadership role in promoting the bank’s products/services and identifies opportunities to service expand on new and existing customer relationships. Participates in all bank-wide or departmental incentive programs and business development initiatives, and promotes products and services to create customer awareness and customer acquisition. Coaches staff members to the same mindset of expanding new and existing customer relationships.
Qualifications:
 Minimum of associates’ degree with a minimum of 10+ years increasingly responsible customer service/supervisory experience within a banking/retail environment, or equivalent combination. Understanding of business development approaches, basic financial analysis skills, and quality customer service philosophy are required.
 Willingness to continue professional education to develop enterprise management, business development, customer service, and staff management skills.
 Proven ability to perform multiple tasks, prioritize duties, and delegate responsibilities effectively.
 Experience and comfort level with Microsoft applications, on-line banking products and services, and Outlook in addition to a demonstrated aptitude for math and working with numbers required.
 Strong internal and external customer service focus, written and verbal communication, organizational and interpersonal skills required. Demonstrated ability to work as an effective team member and team leader required.
 Ability and willingness to work extended hours (nights/weekends) and ability to travel are required.
Member DIF - Member FDIC - EOE/Disabilities/Veterans - Equal Housing Lender Bank NMLS #413282