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Business Development Manager

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Career Details

Full Time Newburyport, MA Posted on 6/22/2020

We are currently recruiting for an enthusiastic, team player to fill the dynamic role of "Business Development Manager". This newly posted position will be based in the Newburyport area.

The position of the Business Development Manager is responsible for overall supervision of the branch including but not limited to customer service, business development, facility management and staff supervision.This position is also responsible for managing and motivating staff to ensure consistency of superior quality customer service while adhering to bank policies procedures and security.  

 Essential Duties and Responsibilities include the following; however other duties may be assigned as dictated by business need:  

1. Demonstrates understanding of and commitment to the Bank’s ongoing mission, vision and core values.   

2. Conduct daily business development activities with new and existing customers. This includes but isn’t limited to meeting with business/commercial customers inside and outside of the Bank or by telephone, attending community organization meetings such as Rotary or Exchange Club meetings, attend local Chamber of Commerce events before, during and after hours and/or meeting with prospect business clients throughout the community. Business development activities must be executed a minimum of 60% of the work week.   

3. Works closely with and assists all lines of business, including but not limited to Commercial Lenders, Branch Managers, and Treasury Management to fulfill the needs of business clients.   

4. Meet or exceed sales revenue goals in alignment with the monthly retail production goals.  

5 .Consistently provides superior, professional service to all new and existing customers and ensures that staff members provide the same. Trains and coaches staff members; assesses and monitors branch financial and service performance to support business goals and the Bank's strategic plan.  

6. Working closely with Branch Operations Manager, manages, motivates and coaches branch staff to ensure efficient operation of the Branch.   

7. Functions in a leadership role in promoting the bank’s products/services and identifies opportunities to service expand on new and existing customer relationships. Participates in all bank-wide or departmental incentive programs and business development initiatives, and promotes products and services to create customer awareness and customer acquisition. Coaches staff members to the same mindset of expanding new and existing customer relationships.   

8. Working closely through the Branch Operations Manager, performs and assigns daily duties, including night deposit access, ATM settlement and maintenance, branch check scanning and opening and closing of the branch. Carries out miscellaneous transactions, including, but not limited to, managing branch cash flow and vault security, open collateral loans and handle all mortgage inquiries, places stop payments, and prepares CTRs and SARs. Approves policy exceptions and override transactions, and responds to customer complaints.  

9. Working closely with the Branch Operations Manager, ensures branch’s appropriate physical appearance. Implements effective in-branch merchandising standards to properly advertise the bank’s products and services to new and existing customers and maintain the Bank’s image.  

10. Identifies and participates in community projects and/or community organizations. Takes an active leadership role in these organizations and sets the example for staff in community involvement and volunteerism. Represents bank at Chamber of Commerce events and networking functions in the local branch community.  

11, Manages the Branch Marketing Program. Ensure that staff is adequately trained in business development and service of all bank products. Develops internal programs to encourage Branch productivity,  

12. Provides offsite banking services to business customer for customer convenience, visiting their place of business to conduct business transactions. Work closely with Commercial or Mortgage Loan Officers to create full service financial services relationship with new and existing customers.  

13. Each management team member is responsible and accountable for actively leading and conducting regular, ongoing coaching sessions with their teams and individual team members on a minimum of a quarterly basis. Each manager is expected to use a variety of touch points; including documented quarterly action planning, routine touch-bases, and on-the-spot coaching. It is also expected that each manager hold a monthly team meeting to facilitate group engagement and to create alignment with organizational objectives.  

14. Performs additional duties as requested or assigned.  

Qualifications: Possesses a minimum of a associates’ degree with a minimum of 10+ years, or equivalent, increasingly responsible customer service/supervisory experience within a banking/retail environment. A minimum of 2 years bank teller experience is extremely helpful. Mortgage Loan NMLS registration a plus. Understanding of business development approaches, basic financial analysis skills, and quality customer service philosophy are required.  

Willingness to continue professional education to develop enterprise management, business development, customer service and staff management skills. Proven ability to perform multiple tasks, prioritize duties and delegate responsibilities effectively.  

Experience and comfort level with Microsoft applications, on-line banking products and services, and Outlook in addition to demonstrated aptitude for math and working with numbers required.   

Customer service, written and verbal communication, organizational and interpersonal skills required.   

Ability to work as an effective team member and team leader required. Ability and willingness to work extended hours (nights/weekends) and ability to travel is required.  

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; reach; climb or balance and stoop. The employee may occasionally lift and /or move up to 15 pounds. Specific vision abilities required by this job include color vision and depth perception.  

 Work Environment :The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. e individuals with disabilities to perform the essential functions. Ability to use telephones, computers, printers, fax, photocopiers required. May be required to travel to other Bank offices, customer or vendor locations for training or business purposes.  

Member FDIC Member DIF EOE/Disabilities/Veterans Equal Housing Lender
Bank NMLS#413282