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Home Practice Opportunities Residential Loan Servicing Assistant Manager

Career Details

Full Time Newburyport, MA Posted on 3/25/2021

We have a new opportunity based in our Newburyport Operations Center location for a:

Summary: Reporting directly to the Loan Servicing Manager, this position is responsible for 
performing a variety of loan servicing functions in connection with 1-4 Family Residential and 
consumer loans including escrow tax functions, quality control, and workflow supervision and 
providing exceptional customer service to our external and internal customers.

Duties and Responsibilities include the following; however other duties may be assigned as dictated 
by business need:

1.   Responsible for assisting all employees, answering their questions, providing guidance for 
decisions and direction while understanding all team members roles to act as their backup if 

2.   Perform, supervise and monitor quality control for department including but not limited to the 
change report, making procedures are in place and performed in a timely manner.

3.   Perform, supervise and monitor quality control for all document scanning in the department, 
ensuring procedures are in place and performed in a timely manner.

4.   Prepare and maintain management report for delinquency tracking, including Investor and 
Mortgage Insurance delinquency and bankruptcy.

5.   Prepare and monitor investor reporting activity including daily remittance/payments via Cash 
Management to FHLB when loan payments are posted and resolution of discrepancies as needed.  Upload 
monthly reports including delinquency reports.  Prepare and upload files requested for quality 
control audit by FHLB.

6.   Monitor and ensure accuracy of rate changes for adjustable rate loans and make corrections if 
applicable.  Change index values weekly.

7.   Demonstrate understanding and compliance with Bank policies and procedures as well as 
regulatory guidelines as applicable to the position.

8.   Support Loan Servicing Manager during audits and exams by preparing and uploading appropriate 
information and files as requested.
9.   Perform weekly clearing of lending club accounts.

10. Prepare and maintain job specific procedures.
11. Promotes the bank’s services and looks for opportunities to expand customer relationships, and 
works closely with branch staff to coach to the same business development focus.

12. Participates in all bank wide and departmental incentive programs and business development 
initiatives, promotes products and services to create customer awareness and acquire new customers.

•    Possesses a minimum of high school diploma with a minimum of 5+ years, or equivalent 
increasingly responsible customer service/supervisory experience within a banking/retail 
environment. A minimum of 2 years bank teller experience is extremely helpful.
•    General knowledge of teller and customer service roles within the Branch and willingness to 
acquire/develop managerial, business development, customer service and staff management skills.
•    Proven ability to perform multiple tasks, prioritize duties and delegate responsibilities 
•    Experience and comfort level with Microsoft applications, banking products and services, in 
addition to demonstrated aptitude for math and working with numbers required.
•    Deliver excellent customer service, written and verbal communication, organizational and 
interpersonal skills required. Ability to work as an effective team member and team leader 
•    Ability and willingness to work extended hours (nights/weekends) is required.

Interested candidates please forward resume and letter of interest to Nancy Jones or Deb DelVecchio 
by March 29, 2021

 Member DIF - Member FDIC - EOE/Disabilities/Veterans - Equal Housing Lender                        
Bank NMLS#413282