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Senior Relationship Banker

Home Practice Opportunities Senior Relationship Banker

Career Details

Full-Time Newburyport, MA Posted on 2/20/2019

Job Description: The Senior Relationship Banker if responsible for all customer service duties, sales and relationship management while reaching established goals. Regularly utilizes Newburyport Five Cents Savings Bank service excellence standards and product knowledge to deepen customer relationships by performing the essential functions listed below.

 

Essential Duties and Responsibilities include the following: however other duties may be assigned as dictated by business need:

• Demonstrates understanding of and commitment to the Bank’s ongoing mission, vision and core values.
• Maintains a thorough knowledge of all Newburyport Five Cents Savings Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions. 
• Consistently provides superior professional service to all customers with helpful, professional, friendly behaviors reflecting commitment to service standards expected at Newburyport Five Cents Savings Bank. 
• Retains existing customers and deepens relationships with new and existing customers;
Implements all recommendation strategies, including new products and services developed by management. 
• Participates in all Bank wide incentive programs and Bank business development initiatives, while promoting products and services to add value and create customer awareness. 
• Serves customers by processing a variety of transactions with minimal or no errors according to established Newburyport Five Cents Savings Bank policies and procedures; including but not limited to: accepting checks for cash and deposit; processing payments for loans and other services; maintaining necessary logs and processing mailed deposits; completing incoming and outgoing wire documentation. 
• Verifies all transactions, place holds as appropriate and balances cash drawer upon completion of assigned shift to ensure compliance with Newburyport Five Cents Savings Bank standards policies. Seeks assistance as needed to resolve balancing discrepancies. 
• Reviews and provides decisions related to checks received by branch personnel, determining whether to hold funds.
• Assumes authority to approve General Ledger tickets and check cashing approval in compliance with Newburyport Five Cents Savings Bank policies and procedures.
• Oversees night deposit processing: recording proper information in the log under dual control and adjusting when necessary with supervisory approval. 
• Verifies Relationship Banker (all levels) logs for accuracy.
• Identifies and matches customer needs with Newburyport Five Cents Savings Bank products and services by interviewing customers and discussing their financial needs. This process may include making referrals to other colleagues and departments to ensure customer needs are met.
• Aids with verification of incoming and outgoing Fed cash shipments
• Assists customers with ATM related issues, oversees daily ATM balancing procedures and night deposit procedures. 
• Serves as mentor for Relationship Bankers coming out of training until a level of mastery of job function has been achieved.
• Leads by example and assists Relationship Banker Supervisor with special projects as requested.
• Masters the Primary Purpose and Essential Duties of the Relationship Banker job design.
• Performs other related duties and responsibilities as required and assigned. 
Qualifications: 
• Minimum of high school education or equivalent in addition to 5+ years of retail or customer service experience, preferably in a teller and or customer service role or a combination of both. 
• Proficiency with Microsoft applications including Outlook, Word and Excel. Comfortable with utilizing internet based applications. 
• Basic understanding and aptitude for math, working with numbers and cash handling. 
• Demonstrated aptitude for Customer Service, and comfort level with verbal and written communications. Detail orientation and organizational skills. 
• Ability to work effectively as part of a team.
• Ability and willingness to work nights and weekends as requested. 

 
Member FDIC Member DIF EOE/Disabilities/Veterans Equal Housing Lender 
Bank NMLS#413282