Fraudsters are clever! Stay cautious. Newburyport Bank will never ask for login info, codes, or send invoices. If you get a suspicious call, text, or email, don’t engage—hang up and contact us using a verified number.

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Newburyport Bank

Security

Security and fraud protection

Your security matters to us. Newburyport Bank maintains strong policies and safeguards to protect your personal and financial information. Security is a shared responsibility, and this page provides practical guidance to help you protect yourself, your accounts, and your devices.

If you ever have questions or concerns, our Service Center is here to help:
844.639.3483 | servicecenter@newburyportbank.com

Security alerts

To help protect against fraud, debit card transactions are restricted for signature-based purchases to the following states: Connecticut, Maine, Massachusetts, New Hampshire, and Rhode Island.
PIN-based transactions are permitted throughout the United States.

If you experience any difficulty using your debit card, please contact us immediately at 844.639.3483.

Fraud and identity theft awareness

Fraud prevention starts with awareness. Simple habits can significantly reduce your risk.

Protect yourself from identity theft

  • Set up real-time account and transaction alerts
  • Shred documents containing sensitive information
  • Limit the personal information you share—especially online
  • Monitor your credit reports regularly
  • Use strong, unique passwords and multi-factor authentication
  • Be cautious about what you share on social media
  • Trust your instincts—if something feels suspicious, it likely is

If you believe your information may have been compromised, contact our Service Center right away.

Phishing and scam protection

Phishing is a common tactic used to trick individuals into sharing sensitive information through email, text messages, or fake websites.

What to know

Fraudsters may pose as trusted organizations and ask you to “verify” or “update” account information. These messages often include links that lead to fake websites designed to steal your data.

Always remember

  • Newburyport Bank will never ask for passwords, PINs, or full account numbers via email or text
  • Do not click links or open attachments from unknown or suspicious sources
  • Report suspicious emails, calls, or texts to the Service Center immediately

If you believe you’ve been targeted by a phishing scam, contact the Service Center right away.

Online and mobile banking security

Simple steps can help keep your personal information secure when banking online or on your mobile device.

Best practices

  • Never share your User ID or password
  • Keep your devices updated with the latest security patches
  • Avoid unsecured public Wi-Fi when accessing financial accounts
  • Bookmark newburyportbank.com and access the site only through trusted links
  • Monitor accounts regularly and report suspicious activity immediately
  • Disable automatic logins on sensitive accounts

Computer and device security

Protecting your computer and devices is essential to safeguarding your financial information.

Recommended steps

  • Install and regularly update antivirus and anti-spyware software
  • Keep your operating system and applications current
  • Download software only from reputable sources
  • Use a firewall for added protection

What to avoid

  • Opening email attachments from unknown senders
  • Downloading files or apps from untrusted sources
  • Clicking on pop-up ads—even “Cancel” or “Close” buttons can be harmful

Email safety

Email is not a secure form of communication.

  • Never include sensitive information such as Social Security numbers, PINs, or passwords in an email
  • Use only the last four digits of an account number if needed
  • Include a phone number so we can contact you securely if necessary

ATM and night deposit safety

Stay alert when using ATMs or night depositories.

Helpful tips

  • Prepare deposits in advance
  • Shield your PIN when entering it
  • Be aware of your surroundings, especially after dark
  • Keep receipts and balance accounts regularly
  • Remove your card and documents before leaving
  • Do not accept help from strangers
  • Be discreet when handling cash

Additional resources

  • FDIC Consumer Cybersecurity Resources
  • FTC Scam & Identity Theft Guidance
  • Money Smart for Older Adults (Downloadable PDF)
  • Guidance on protecting your business from account takeover

Security Support

If you have any security concerns or suspect fraudulent activity, please contact our Service Center right away. We’re here to help. 844.639.3483
servicecenter@newburyportbank.com